Service Desk Single-Engineer Group

Service Desk Single-Engineer Group The Service Desk SEG is a Single-Engineer Group within our Incubation Engineering Department. Vision Our goal is to provide a complete, yet lightweight and customizable customer support solution that seamlessly integrates with the GitLab ecosystem and brings customers, support staff and developers closer together. Mission Make Service Desk useful for professional support teams so they efficiently and effectively work through their support issues. Helping organizations build a professional and on-brand customer support workflow that grows with the business. Making Service Desk an integral part of the GitLab support workflow by providing the tools our teams need. Helping managers and support ops automate repetitive tasks for their support staff. Increase awareness of the capabilities of GitLab Service Desk and how it can help our customers handle customer support. Recent updates and showcases Please feel free to subscribe to this GitLab issue to receive notifications when new updates are available.