blog.shelter.org.uk/2022/03/how-a-discovery-phase-process-helped-transform-our-helpline-and-webchat-services
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How a discovery phase process helped transform our helpline and webchat services
In the first part of her blog, Jemima shares some insights from a project conducted by Shelter’s digital team on how a triage system could improve user access to Shelter’s advice services. Once you’ve read part one, be sure to read part two next week What was the problem? Our helpline and webchat are very popular but oversubscribed services. In 2019, after …
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How a discovery phase process helped transform our helpline and webchat services
In the first part of her blog, Jemima shares some insights from a project conducted by Shelter’s digital team on how a triage system could improve user access to Shelter’s advice services. Once you’ve read part one, be sure to read part two next week What was the problem? Our helpline and webchat are very popular but oversubscribed services. In 2019, after …
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https://blog.shelter.org.uk/2022/03/how-a-discovery-phase-process-helped-transform-our-helpline-and-webchat-servicesHow a discovery phase process helped transform our helpline and webchat services
In the first part of her blog, Jemima shares some insights from a project conducted by Shelter’s digital team on how a triage system could improve user access to Shelter’s advice services. Once you’ve read part one, be sure to read part two next week What was the problem? Our helpline and webchat are very popular but oversubscribed services. In 2019, after …
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12- titleHow a discovery phase process helped transform our helpline and webchat services
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- og:titleHow a discovery phase process helped transform our helpline and webchat services
- og:descriptionIn the first part of her blog, Jemima shares some insights from a project conducted by Shelter’s digital team on how a triage system could improve user access to Shelter’s advice services. Once you’ve read part one, be sure to read part two next week What was the problem? Our helpline and webchat are very popular but oversubscribed services. In 2019, after …
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3- https://blog.shelter.org.uk
- https://blog.shelter.org.uk/2022/02/the-importance-of-discovery-in-product-opportunity-selection
- https://shelter.org.uk