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How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)

The other day I spoke to a young CTO, who recently had the post-sales organization (e.g. customer support/ technical account management) shifted to him. He was clearly out of his depth, and wasn't quite sure what he was meant to be doing to make it a success. He reached out to me because he wanted…



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How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)

https://camilleacey.com/2024/01/31/how-to-manage-a-customer-support-team-when-you-are-an-engineering-leader-and-have-never-done-anything-like-that-before

The other day I spoke to a young CTO, who recently had the post-sales organization (e.g. customer support/ technical account management) shifted to him. He was clearly out of his depth, and wasn't quite sure what he was meant to be doing to make it a success. He reached out to me because he wanted…



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https://camilleacey.com/2024/01/31/how-to-manage-a-customer-support-team-when-you-are-an-engineering-leader-and-have-never-done-anything-like-that-before

How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)

The other day I spoke to a young CTO, who recently had the post-sales organization (e.g. customer support/ technical account management) shifted to him. He was clearly out of his depth, and wasn't quite sure what he was meant to be doing to make it a success. He reached out to me because he wanted…

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