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A new North Star metric for AI-powered customer support: the AI Experience Impact Score (AXIS) | Community

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A new North Star metric for AI-powered customer support: the AI Experience Impact Score (AXIS) | Community

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AI is handling more and more customer support queries, but visibility into AI’s service quality hasn’t kept up. Enter the AI Experience Impact Score: a new way to pinpoint where AI-led customer experience can be improved.AXIS breaks down AI support quality into three key components:🎯 Resolution Accu...

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