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Microsoft customer stories. See how Microsoft tools help companies run their business.

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Marks & Spencer combines 137 years of experience with Microsoft 365 digital tools to usher in the future of retail

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Marks & Spencer is a heritage retailer with an eye to the future. The 137-year-old brand is a British institution with 1000+ stores across the United Kingdom and a strong presence abroad. Known for its food-halls, clothing, and home goods, the retailer is building a store estate fit for the future, with the right stores in the right locations, well-equipped to serve today's modern, digital-first customer. As part of this, M&S has been working hard to develop its digital capabilities to offer the very best shopping experience in-store- whether it's how customers pay (e.g Scan & Shop on their mobile, in store digital devices, or self-checkouts) or how they shop (e.g the rollout of M&S's new digital Click & Collect proposition.

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Microsoft Customers Stories

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