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https://doi.org/10.1007/978-3-030-46781-4_8

Designing Process Guidance Systems the Case of IT Service Management

Organizations specify the processes that need to be followed in order to standardize employees’ work and improve their process execution. One important challenge in this context is the users’ lack of process knowledge. Employees’ process knowledge...



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Designing Process Guidance Systems the Case of IT Service Management

https://doi.org/10.1007/978-3-030-46781-4_8

Organizations specify the processes that need to be followed in order to standardize employees’ work and improve their process execution. One important challenge in this context is the users’ lack of process knowledge. Employees’ process knowledge...



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https://doi.org/10.1007/978-3-030-46781-4_8

Designing Process Guidance Systems the Case of IT Service Management

Organizations specify the processes that need to be followed in order to standardize employees’ work and improve their process execution. One important challenge in this context is the users’ lack of process knowledge. Employees’ process knowledge...

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