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You are not your user and you do not live their life – DWP Digital

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GOV.UK

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@DWPDigital

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@DWPDigital

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You are not your user and you do not live their life

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My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …

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