help.smartsurvey.co.uk/article/satisfaction-rate-calculations
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7- titleSatisfaction Rate Calculations - SmartSurvey Knowledge Base
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- Description"Satisfaction Rate" is calculated for Customer Satisfaction Score questions. It's calculated to give you an overall percentage of how satisfi...
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- https://help.smartsurvey.co.uk/article/net-promoter-score
- https://help.smartsurvey.co.uk/article/what-are-basic-statistics