newsroom.ibm.com/2025-07-14-nedgia-transforms-its-customer-service-with-a-pioneering-virtual-ai-agent-solution-together-with-ibm-consulting
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Nedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting
Nedgia, the gas distributor of the Naturgy Group, has transformed its customer service model through a leading digital evolution project that uses generative artificial intelligence agents. IBM Consulting designed and implemented the project, creating an innovative contact center supported by virtual agents.
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Nedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting
Nedgia, the gas distributor of the Naturgy Group, has transformed its customer service model through a leading digital evolution project that uses generative artificial intelligence agents. IBM Consulting designed and implemented the project, creating an innovative contact center supported by virtual agents.
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Nedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting
Nedgia, the gas distributor of the Naturgy Group, has transformed its customer service model through a leading digital evolution project that uses generative artificial intelligence agents. IBM Consulting designed and implemented the project, creating an innovative contact center supported by virtual agents.
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- og:titleNedgia Transforms its Customer Service with a Pioneering Virtual AI Agent Solution Together with IBM Consulting
- og:descriptionNedgia has transformed its customer service model through a leading digital evolution project that uses generative AI agents. IBM Consulting designed and implemented the project, creating an innovative contact center supported by virtual agents.
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