AI Agents: The Truth Behind the Hype

Listen to this episode from The So What from BCG on Spotify. Nicolas de Bellefonds, BCG’s global AI leader, unpacks the myths, challenges, and real potential of AI agents. They can transform how work gets done if companies stop chasing shortcuts, rethink outdated processes, and prepare for the costs and complexity that come with real change. Learn More: Nicolas de Bellefonds: https://on.bcg.com/4lr0Dkh BCG’s Latest Thinking on AI: https://on.bcg.com/3Y1NHaq The CEO’s Workout for Peak AI Performance: https://on.bcg.com/44opFtV From Potential to Profit: Closing the AI Impact Gap: https://on.bcg.com/3XZBGSL Chapters:[0:25] Nico’s So What[1:16] What Are Agents?[3:57] What Problems Do Agents Solve?[5:56] How Do Agents Affect Processes?[7:50] What Should Leaders Focus On?[9:06] How Do You Start Improving Data and Infrastructure?[10:24] What Are the Biggest Challenges?[13:48] What Is Next?[14:49] How Close Are We to AGI?[15:43] What Are the Risks?[17:13] Now What?This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp