How Call Center Scams Actually Work

Listen to this episode from Authorized Account on Spotify. Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their networks. He then conveys this information to law enforcement. Call center scams manipulate victims into disclosing personal and financial information over the phone. These centers typically impersonate credible companies like Amazon and Microsoft or government agencies like the IRS. Browning speaks to Business Insider about the structure of scam call centers’ offices, recruitment and payroll. He also discusses covers money laundering, the role of police and law enforcement, and solutions for data security. Anyone who has fallen victim to an online scam can report it to the Federal Trade Commission https://reportfraud.ftc.gov/ 00:00 - Intro 00:32 - The Bait 02:40 - Fake Offices 03:59 - The Hierarchy 06:18 - The Money 08:34 - Finding Victims 10:01 - The Disguise 11:23 - Scammer Language 12:11 - Hacking CCTV 14:35 - The Arrests 16:19 - The Recruitment 18:10 - The Signs 20:04 - The Backstory 21:54 - Credits Learn more about your ad choices. Visit megaphone.fm/adchoices