How Wingstop Turns Hourly Workers into 70% of Its Leaders

Listen to this episode from HR Leaders on Spotify. In this episode of the HR Leaders Podcast, we speak with Donnie Upshaw, Chief People Officer & Senior Vice President at Wingstop Restaurants Inc., about scaling one of the fastest-growing restaurant brands while protecting culture and developing frontline talent. Donnie shares how 70% of Wingstop’s general managers started as hourly employees, why the GM role is the most important in the company, and how intentional development, micro-learning, and recognition fuel growth. He also explains how Wingstop uses storytelling, internal podcasts, and community giving to connect 47,000+ team members worldwide.🎓 In this episode, Donnie discusses:Why 70% of Wingstop GMs started as hourly employeesWhy the GM is the single most important role in the businessHow to scale culture across 2,800 restaurants in 15 countriesBuilding connection through storytelling, recognition, and community givingUsing micro-learning, gamification, and mobile tools for frontline development🙏‍ Thanks you to our series partner - Greenhouse.Get measurably better at hiring with smarter, more efficient solutions – powered by built-in AI: https://www.greenhouse.com/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.