Adding articles to your Knowledge Base

A knowledge base is an important component of your Helprace. A properly stocked knowledge base library reduces the number of tickets your agents would need to address at a given time and empowers your customers to help, share and find answers out in the open. It’s important to build your knowledge base content gradually, building awareness and driving traffic to your content as you grow. In this article we are going to discuss how to start adding knowledge base articles to your Helprace, as well as give you some pointers on growing your library’s reach. Any of your staff members[_cuted_]