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How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?

Question When a visitor's chat connection times out but they do not close the window or tab that the widget is loaded in, then later...



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Question When a visitor's chat connection times out but they do not close the window or tab that the widget is loaded in, then later...



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How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?

Question When a visitor's chat connection times out but they do not close the window or tab that the widget is loaded in, then later...

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