title

How are one-touch resolutions calculated? – Zendesk help

charset

utf-8

description

Question How are one-touch tickets calculated? Answer The one-touch resolution calculation counts any solved or closed tickets with less...

zd-site-verification

h6jk6l1jwavcia75b342kp

charset

UTF-8

og:image

https://support.zendesk.com//static.zdassets.com/hc/assets/logo.png

og:type

website

og:site_name

Zendesk help

og:title

How are one-touch resolutions calculated?

og:description

Question How are one-touch tickets calculated? Answer The one-touch resolution calculation counts any solved or closed tickets with less than two agent replies. Use the One-touch tickets metric to ...

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png

de

https://support.zendesk.com/hc/de/articles/4408820618266-Wie-werden-One-Touch-L%C3%B6sungen-berechnet

en-us

https://support.zendesk.com/hc/en-us/articles/4408820618266-How-are-one-touch-resolutions-calculated

es

https://support.zendesk.com/hc/es/articles/4408820618266--C%C3%B3mo-se-calculan-las-resoluciones-con-una-%C3%BAnica-intervenci%C3%B3n

fr

https://support.zendesk.com/hc/fr/articles/4408820618266-Comment-les-r%C3%A9solutions-en-une-seule-fois-sont-elles-calcul%C3%A9es

it

https://support.zendesk.com/hc/it/articles/4408820618266-Come-vengono-calcolate-le-soluzioni-al-primo-contatto