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My customers are receiving blank emails from ticket updates – Zendesk help

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Issue symptoms My agents are making updates to tickets that do not include a public comment. However, customers still receive an email...

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Zendesk help

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My customers are receiving blank emails from ticket updates

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Issue symptoms My agents are making updates to tickets that do not include a public comment. However, customers still receive an email notification informing them the ticket was updated. How do I t...

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de

https://support.zendesk.com/hc/de/articles/4408820943258-Meine-Kunden-erhalten-leere-E-Mails-mit-Ticketaktualisierungen

en-us

https://support.zendesk.com/hc/en-us/articles/4408820943258-My-customers-are-receiving-blank-emails-from-ticket-updates

es

https://support.zendesk.com/hc/es/articles/4408820943258-Mis-clientes-est%C3%A1n-recibiendo-correos-electr%C3%B3nicos-en-blanco-de-actualizaciones-de-tickets

fr

https://support.zendesk.com/hc/fr/articles/4408820943258-Mes-clients-re%C3%A7oivent-des-e-mails-vides-suite-aux-mises-%C3%A0-jour-de-tickets

it

https://support.zendesk.com/hc/it/articles/4408820943258-I-miei-clienti-ricevono-email-vuote-dagli-aggiornamenti-dei-ticket