title

Why do emails thread to the wrong ticket? – Zendesk help

charset

utf-8

description

Question An email message threads into an existing ticket as a comment instead of generating a new ticket. Why do emails thread to the...

zd-site-verification

h6jk6l1jwavcia75b342kp

charset

UTF-8

og:image

https://support.zendesk.com//static.zdassets.com/hc/assets/logo.png

og:type

website

og:site_name

Zendesk help

og:title

Why do emails thread to the wrong ticket?

og:description

Question An email message threads into an existing ticket as a comment instead of generating a new ticket. Why do emails thread to the wrong ticket? Answer When a new email is received, Zendesk sca...

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png

de

https://support.zendesk.com/hc/de/articles/4408821051034-Warum-werden-E-Mails-im-falschen-Ticket-angezeigt

en-us

https://support.zendesk.com/hc/en-us/articles/4408821051034-Why-do-emails-thread-to-the-wrong-ticket

es

https://support.zendesk.com/hc/es/articles/4408821051034--Por-qu%C3%A9-los-correos-electr%C3%B3nicos-llegan-al-ticket-equivocado

fr

https://support.zendesk.com/hc/fr/articles/4408821051034-Pourquoi-les-e-mails-sont-ils-int%C3%A9gr%C3%A9s-au-mauvais-ticket

it

https://support.zendesk.com/hc/it/articles/4408821051034-Perch%C3%A9-le-email-vengono-indirizzate-al-ticket-sbagliato