title

Why are my new tickets being created in Open status? – Zendesk help

charset

utf-8

description

Question Why are my new tickets being created in Open status? Answer When a ticket is assigned to a group with one member, that agent...

zd-site-verification

h6jk6l1jwavcia75b342kp

charset

UTF-8

og:image

https://support.zendesk.com//static.zdassets.com/hc/assets/logo.png

og:type

website

og:site_name

Zendesk help

og:title

Why are my new tickets being created in Open status?

og:description

Question Why are my new tickets being created in Open status? Answer When a ticket is assigned to a group with one member, that agent becomes the ticket's assignee. One of the Zendesk inborn ticket...

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png

apple-touch-icon-precomposed

//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png

de

https://support.zendesk.com/hc/de/articles/4408827594266-Warum-werden-meine-neuen-Tickets-im-Status-Offen-erstellt

en-us

https://support.zendesk.com/hc/en-us/articles/4408827594266-Why-are-my-new-tickets-being-created-in-Open-status

es

https://support.zendesk.com/hc/es/articles/4408827594266--Por-qu%C3%A9-mis-nuevos-tickets-se-crean-en-estado-Abierto

fr

https://support.zendesk.com/hc/fr/articles/4408827594266-Pourquoi-mes-nouveaux-tickets-sont-ils-cr%C3%A9%C3%A9s-avec-le-statut-Ouvert

it

https://support.zendesk.com/hc/it/articles/4408827594266-Perch%C3%A9-i-miei-nuovi-ticket-vengono-creati-nello-stato-Aperto