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Routing chats based on agent skills – Zendesk help

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What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Professional or...

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Zendesk help

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Routing chats based on agent skills

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What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Professional or Enterprise Skills routing provides a way to identify specif...

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de

https://support.zendesk.com/hc/de/articles/4408836348058-Verteilen-von-Chats-je-nach-Agentenfertigkeiten

en-us

https://support.zendesk.com/hc/en-us/articles/4408836348058-Routing-chats-based-on-agent-skills

es

https://support.zendesk.com/hc/es/articles/4408836348058-Desv%C3%ADo-de-chats-en-funci%C3%B3n-de-las-habilidades-de-los-agentes

fr

https://support.zendesk.com/hc/fr/articles/4408836348058-Routage-des-chats-en-fonction-des-comp%C3%A9tences-des-agents

it

https://support.zendesk.com/hc/it/articles/4408836348058-Indirizzamento-delle-chat-in-base-alle-competenze-degli-agenti