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Why do solved tickets change to a closed status? – Zendesk help

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Question 28 days after a ticket is submitted as solved, the ticket moves to a closed status category. I would expect the ticket to stay...

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Why do solved tickets change to a closed status?

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Question 28 days after a ticket is submitted as solved, the ticket moves to a closed status category. I would expect the ticket to stay in a solved status category until I manually close it. Why is...

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de

https://support.zendesk.com/hc/de/articles/4408883475354-Warum-erhalten-gel%C3%B6ste-Tickets-den-Status-Geschlossen

en-us

https://support.zendesk.com/hc/en-us/articles/4408883475354-Why-do-solved-tickets-change-to-a-closed-status

es

https://support.zendesk.com/hc/es/articles/4408883475354--Por-qu%C3%A9-los-tickets-resueltos-cambian-a-un-estado-cerrado

fr

https://support.zendesk.com/hc/fr/articles/4408883475354-Pourquoi-les-tickets-r%C3%A9solus-passent-ils-au-statut-clos

it

https://support.zendesk.com/hc/it/articles/4408883475354-Perch%C3%A9-i-ticket-risolti-passano-allo-stato-Chiuso