www.flashmobcomputing.org/comparison-between-predictive-and-progressive-dialers-for-outbound-call-centers

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      Comparison between predictive and progressive dialers for outbound call centers - FlashMob Computing
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      Progressive dialers initiate outgoing calls only after the call center agents indicates that he or she is ready to manage the next phone call. When the agent is available to manage the next call, the progressive dialer initiates the outbound call after presenting information about the phone call. Contrarily, predictive…
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