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We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it. - ISL Online Blog

Most IT departments don't know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT). The cost



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We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it. - ISL Online Blog

https://www.islonline.com/blog/2022/07/14/we-reveal-the-secrets-of-cost-per-ticket-how-to-calculate-it-and-the-best-strategies-to-reduce-it

Most IT departments don't know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT). The cost



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https://www.islonline.com/blog/2022/07/14/we-reveal-the-secrets-of-cost-per-ticket-how-to-calculate-it-and-the-best-strategies-to-reduce-it

We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it. - ISL Online Blog

Most IT departments don't know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT). The cost

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      Most IT departments don't know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT). The cost
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      We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it. - ISL Online Blog
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      Most IT departments don't know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT). The cost

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      We reveal the secrets of cost per ticket. How to calculate it and the best strategies to reduce it. - ISL Online Blog
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      Most IT departments don't know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer satisfaction, etc. However, there is one metric that stands above all others in importance, and that is the cost per ticket (CPT). The cost

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