FreeFrench on Alex Krainer's Substack

Thanks Alex - I work for a global multinational IT consultancy which undertakes many large, complex projects for governments. I can absolutely vouch for the fact such projects rarely achieve their unrealistic objectives, and the more complex the new systems are, the more people find them unusable and push back, the harder it is to enforce compliance. A recent example is the Australian government’s attempt to digitise customs and immigration forms. It was a disaster. I think it lasted 2 months. We’re back to paper forms again now.