The "I'm Not a Computer Person" People

Here at the tail end of a career where I've spent at least some portion of my time providing technical support to the end users of technology in industry, education, medicine, insurance and banking, there isn't much I haven't seen. That includes devious middle school kids getting around security protocols designed by the brightest minds at Apple. It also includes people with multiple advanced degrees who can't read instructions on a screen that tell them to click a button labeled "