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‎12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the se…



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‎12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage

https://books.apple.com/us/book/12-principles-of-quality-service-how-americas-top/id645213037

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the se…



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‎12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage

12 Principles of Quality Service is about a brilliantly simple way American companies can compete successfully for customers in a global market. Common sense, fair play, and the latest and shrewdest lessons in marketing and management are combined in a concept called "Qualitivity", which sets the se…

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