title

Shop Help Center | Report incorrect info

title

Shop

title

Shop

charset

utf-8

viewport

width=device-width,initial-scale=1,maximum-scale=1

og:site_name

Shop Help Center

og:url

https://help.shop.app/en/shop/delivery-tracking/report-wrong-info

og:type

website

og:title

Shop Help Center | Report incorrect info

og:description

Learn how to verify an unexpected or incorrect order in the Shop app and how to report incorrect tracking information in the Shop app.

apple-touch-icon

data:image/png;base64,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

canonical

https://help.shop.app/en/shop/delivery-tracking/report-wrong-info

icon

/shop-favicon.png

modulepreload

https://cdn.shopify.com/shopifycloud/help-center/assets/manifest-d3766b66.js

modulepreload

https://cdn.shopify.com/shopifycloud/help-center/assets/entry.client-DB1cr1ZE.js

bg

https://help.shop.app/bg/shop/delivery-tracking/report-wrong-info

da

https://help.shop.app/da/shop/delivery-tracking/report-wrong-info

de

https://help.shop.app/de/shop/delivery-tracking/report-wrong-info

el

https://help.shop.app/el/shop/delivery-tracking/report-wrong-info

es

https://help.shop.app/es/shop/delivery-tracking/report-wrong-info