Jeffrey Carr on Jordan Furlong

Great piece Jordan—Perhaps there’s hope—Having fought in these trenches just as long from the inside of #LawLand as a customer, I’m not quite so sure—the MPR (Massive Passive Resistance) wall is just, well, so massive. Our team was incredibly successful with demonstrated results—yet there was virtually no uptake on the cultural change, tools and techniques that were so effective. And even today, these are largely ignored as #LawLand suppliers and customers remain fixated on inputs not outputs, activity not results. While embracing AI for back office the resistance to P3 service (Processified | Platformized | Productized) remains resolute.