Privacy Policy - Living Goods

Home Effective Date: November 2024 Living Goods is committed to safeguarding your privacy and ensuring the responsible use of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you engage with our websites, mobile applications, programs, and other services.By accessing or using our services, you agree to the terms outlined in this Privacy Policy. 1. Overview Living Goods respects your privacy and is committed to handling your personal information transparently and responsibly. This policy outlines: 1. What We Collect: Types of personal & non-personal data collected through interactions with us.2. How We Use It: The purposes for which we use and process your data.3. Your Rights: Your rights to access, update, and control your data.4. Sharing Data: When and why your information might be shared with third parties.5. Data Security: Steps we take to protect your data.6. Updates to the Policy: How we notify you of any changes to this Privacy Policy. If you have any questions or concerns, please contact us using the details provided in Section 10. Summary of Key Points: Types of Information Collected: We collect personal and non-personal information when you interact with us, such as through donations, volunteering, or other engagement activities. How We Use Your Information: We use your data for specific purposes such as fundraising, program outreach, and improving our services. Opt-Out Preferences: You can control the information you receive from us, including marketing communications. Information from Other Sources: We may combine data from third parties with the information you provide us. Data Sharing: We only share your information under specific, responsible circumstances, and we do not sell it to third parties for marketing. Children’s Privacy: We take extra precautions regarding the privacy of children under the age of 16 and do not knowingly collect their personal information. Third-Party Websites: This policy also covers our interactions with third-party websites and services, which may have their own privacy policies. International Data Transfers: We comply with applicable laws regarding data transfers across borders, especially for users outside of the United States, ensuring that your data is protected even when processed in countries with different privacy laws. 2. Information We Collect We collect personal information when you voluntarily interact with us through our website, mobile apps, or other engagement activities, such as: 1. Personal Information: This includes your name, address, email address, phone number, country of residence, payment information, and other details necessary for processing donations, fulfilling volunteer requests, or communicating with you. 2. Sensitive Information: We do not collect sensitive personal information unless necessary for specific programs (e.g., medical or emergency purposes). 3. Automated Information: When you visit our website, we collect non-personal data automatically using tracking technologies like cookies, web beacons, and server logs. This includes information like your IP address, browser type, and pages visited. 3. How We Use Your Information We use the information we collect for various purposes, including: 1. To Process Donations: We use your information to process and acknowledge donations. 2. To Communicate with You: We may send you updates about our programs, campaigns, and events, as well as ask for your support in the future. 3. To Improve Our Services: We analyze how you use our website and services to improve functionality, engagement, and user experience. 4. To Comply with Legal Obligations: We may use your information to meet legal and regulatory requirements, including tax-related matters and anti-money laundering regulations. 4. Your Rights and Choices You have the right to: 1. Access: Request a copy of the personal information we hold about you. 2. Correction: Update or correct any inaccuracies in your information. 3. Deletion: Request the deletion of your personal information, subject to legal or contractual obligations. 4. Opt-Out: You can opt out of marketing communications, including emails and SMS alerts, at any time. 5. Data Portability: Request that we transfer your personal data to another organization in a machine-readable format. If you are a resident of the European Union, California, or other regions with specific privacy protections, you may have additional rights related to your personal data. 5. Sharing Your Information Living Goods does not sell your personal information to third parties. We may share your data in the following cases: 1. With trusted service providers (e.g., payment processors, IT service providers) who support our operations. 2. With regulatory or government authorities to comply with legal obligations. 3. With research or partner organizations, where anonymized or aggregated data is shared to evaluate programs. 4. With your consent or at your direction. All third-party providers must adhere to applicable privacy laws and our strict confidentiality requirements. 6. Children’s Privacy We are committed to protecting the privacy of children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we learn that we have inadvertently collected such information, we will take steps to delete it. 7. Data Security We implement robust security measures, including: 1. Encryption of sensitive data. 2. Secure storage systems with access restrictions. 3. Regular security audits and training for staff. While we strive to protect your data, no system is completely secure. Please notify us immediately if you suspect unauthorized access to your data. 8. Third-Party Websites Our website may contain links to third-party websites or services. These websites have their own privacy policies, and we encourage you to review them. This Privacy Policy applies only to the information we collect through our own website and services. 9. International Data Transfers As Living Goods operates globally, we may transfer your personal information to countries outside of your jurisdiction, including the United States. We ensure that appropriate safeguards are in place for international transfers of personal data, such as: 1. Using standard contractual clauses for transfers from the European Economic Area (EEA). 2. Adhering to relevant data protection laws in countries where your data is processed. Even in countries with different privacy laws, we work to ensure that your data is handled with the same level of protection. 10.