Tjitte Joosten on Product: Behind the Craft

Your point is very rational and on paper I 100% agree with you. But after 10 years of selling software to enterprises and SMBs I can promise you that it doesn’t work like that. While the labeling as “human resources” definitely brought employees closer to other resources, they’re still on another level. People feel more in control when hiring humans. It’s a romanticised image for sure, but it persists nonetheless. They’ll tell themselves you can train these people to do different things and you can hold them accountable. Just Google any lawsuit against self-driving cars and you’ll get my point. So again, I think your logic is absolutely correct. However, people are irrational and companies are still just a collective of human beings.