Anton Zaides (@antonzaides)

Im curious to hear your thoughts about how it translates to different seniority levels. For example, for first line managers (especially EMs) it all applies. Probably for their managers too. But an anti pattern I’ve seen is too detached managers having that approach, and being too involved. I believe that at some level you should let your employee (who is a manager themselves) to handle it, and just be available to back them up. When there are 2-3-4 levels of seniority on the incident call, it never really helps…