Creating mailboxes and separating tickets received at different addresses

This article explains how to separate ticket conversations if they have been received at different email addresses. We're going to cover two steps: Add your email addresses Use filters to separate tickets Add your email addresses Let's say you'd like to receive emails to two addresses: [email protected] and [email protected]. You'll need to add them in the  Settings > TICKETS > Mailboxes page and ensure that forwarding is configured properly. See the Adding email accounts and setting up email forwarding article for more details on adding email addresses. Here is how the Emails page should look after you're done: Use filters to separate tickets Go to   Tickets[_cuted_]