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Department routing is not working correctly in chat – Zendesk help

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Issue symptoms Department routing is set up in Chat but is not routing chats correctly. Chats are being routed to the wrong agents and...

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Zendesk help

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Department routing is not working correctly in chat

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Issue symptoms Department routing is set up in Chat but is not routing chats correctly. Chats are being routed to the wrong agents and wrong departments. Chats are routed to offline agents. Chats ...

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de

https://support.zendesk.com/hc/de/articles/4408830703258-Die-Abteilungsweiterleitung-funktioniert-im-Chat-nicht-richtig

en-us

https://support.zendesk.com/hc/en-us/articles/4408830703258-Department-routing-is-not-working-correctly-in-chat

es

https://support.zendesk.com/hc/es/articles/4408830703258-El-desv%C3%ADo-por-departamento-no-funciona-correctamente-en-el-chat

fr

https://support.zendesk.com/hc/fr/articles/4408830703258-Le-routage-vers-le-service-ne-fonctionne-pas-correctement-dans-le-chat

it

https://support.zendesk.com/hc/it/articles/4408830703258-L-indirizzamento-dei-reparti-non-funziona-correttamente-in-chat