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Why do I keep receiving chats with no customer email or phone number? – Zendesk help

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Question We enabled, the pre-chat form sets customer contact information to "required" in the widget’s form settings. However,...

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Zendesk help

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Why do I keep receiving chats with no customer email or phone number?

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Question We enabled, the pre-chat form sets customer contact information to "required" in the widget’s form settings. However, sometimes we see a chat from a customer and there is no email, social,...

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de

https://support.zendesk.com/hc/de/articles/4408885713562-Warum-erhalte-ich-st%C3%A4ndig-Chats-ohne-E-Mail-Adresse-oder-Telefonnummer

en-us

https://support.zendesk.com/hc/en-us/articles/4408885713562-Why-do-I-keep-receiving-chats-with-no-customer-email-or-phone-number

es

https://support.zendesk.com/hc/es/articles/4408885713562--Por-qu%C3%A9-recibo-chats-sin-el-correo-electr%C3%B3nico-o-el-n%C3%BAmero-de-tel%C3%A9fono-del-cliente

fr

https://support.zendesk.com/hc/fr/articles/4408885713562-Pourquoi-est-ce-que-je-re%C3%A7ois-des-chats-sans-adresse-e-mail-ni-num%C3%A9ro-de-t%C3%A9l%C3%A9phone-du-client

it

https://support.zendesk.com/hc/it/articles/4408885713562-Perch%C3%A9-continuo-a-ricevere-chat-senza-indirizzo-email-o-numero-di-telefono-del-cliente